Need help with downloads or lessons?
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FAQ's
You receive instant access to the downloadable lesson files listed on the product page (MP3, MP4 and/or DocX), plus a receipt sent to your purchase email.
Click the ‘Unlock This Lesson’ button at the bottom of the lesson intro.
Lessons come as a DocX file, MP3 (audio), MP4 (video). Use any modern media player (VLC, QuickTime, Windows Media) or a phone’s default player; if we use a PDF, it will open in standard readers.
For DocX files, re-download. Make sure your reader will open the file. For any video file, Check your internet connection, try a different player (VLC recommended), re-download the file and confirm the file extension matches the player. If problems persist, attach the file or a screenshot when you contact support.
Refunds follow the policy on the product page; typically, because lesson files are downloadable and available indefinitely, we generally do not offer refunds or exchanges. If you believe there’s a problem with your purchase, please contact support with your order ID and screenshot – we’ll make it right
Downloads are for personal practice only. Some of our teaching is Copyrighted and thus cannot be used commercially. Thank you for respecting this.
If after using our advice on the homepage, you are still experiencing problems in choosing a lesson, use our Chatbot or Contact Us on the contact page. Tell us your experience level (beginner/intermediate/advanced) and your goal (pitch, breath, performance) via the chat or contact form and we’ll recommend 1–2 lessons and any useful bundles. Reach out and we will send you a discount offer for any bundles you purchase.