Privacy Policy – https://virtualsinginglesson.com
Effective date: 13 April 2026
1. Who we are
– Data controller: Virtual Singing Lesson Ltd
– Contact: info@virtualsinginglesson.com.
– For data protection enquiries or to exercise your rights, contact the address or email above.
2. Overview
This policy explains what personal data we collect, why we collect it, how we use it, who we share it with, how long we keep it, your rights, and how we protect your data. It applies to visitors, students who purchase single lessons or courses and registered users of VirtualSingingLesson.com.
3. Data we collect and why
Account and registration data: name, email, username, password (hashed). Purpose: to create and manage your account and deliver purchased content. Lawful basis: contract.
Contact and support data: email, phone (if provided), correspondence. Purpose: to respond to enquiries and provide support. Lawful basis: contract / legitimate interests.
Payment and billing data:
billing name, address, transaction details. We do not store full card numbers; payments are processed by third parties. Purpose: to fulfil purchases and comply with tax/legal obligations. Lawful basis: contract / legal obligation.
Downloads and access logs: IP address, timestamp, account ID, file accessed, and delivery logs when you download single lessons or courses. Purpose: content delivery, abuse prevention, troubleshooting, and enforcement of license terms. Lawful basis: contract / legitimate interests.
Course progress and usage data:
which lessons you access, progress markers, quiz results. Purpose: to provide and improve learning services. Lawful basis: contract / legitimate interests.
Comments and public content:
data you submit in comments (name, email, comment), plus IP address and user agent for spam prevention. Purpose: display and moderate comments. Lawful basis: consent (where required) / legitimate interests.
Marketing data:
if you opt in, marketing preferences and email. Purpose: to send newsletters and offers. Lawful basis: consent.
Technical and analytics data: cookies, device and browser information, anonymised identifiers and usage analytics. Purpose: site performance, security and improvement. Lawful basis: legitimate interests (site operations) and consent (where required).
4. Cookies and similar technologies
We use cookies to enable site functionality, remember preferences, support logins and perform analytics. A cookie banner allows you to accept or reject non-essential cookies. We advise you to reject cookies and will not store any cookies longer than 30 days.
5. Payments and financial processing
Payments are processed by third-party payment processors (e.g., Stripe, PayPal). We do not store full payment card details on our servers. Payment processors receive the payment data necessary to process transactions—please review their privacy policies for details.
6. Third parties, processors and embedded content
We use third-party service providers (hosting, video delivery, LMS, email provider, analytics, payment processors). These providers act as processors and may collect or process data on our behalf. Examples include video hosts (YouTube), email platforms, and analytics services. Embedded content (videos, widgets) from other sites may collect data as if you visited those sites directly.
7. International transfers
Some processors or services we use may transfer or store data outside the UK/EEA. Where transfers occur we rely on adequacy decisions, Standard Contractual Clauses, or other permitted safeguards. Contact us for details of specific transfers and safeguards.
8. Data retention
– Purchase records and invoices: retained for 6 years for tax and accounting purposes.
– Account data: retained until you delete your account, plus a limited retention for backups and legal obligations.
– Comments: retained indefinitely unless you request removal.
– Download logs and access records: retained for 12–24 months for security and abuse prevention (adjustable based on operational need).
– Marketing data: retained until you unsubscribe.
We will securely delete or anonymise data when no longer required, except where law requires longer retention.
9. Security measures
We apply appropriate technical and organisational measures such as TLS for data in transit, access controls, encrypted backups where appropriate, regular software updates and limited access to personal data by authorised personnel and processors.
10. Your rights
You have the right to: access your personal data; correct inaccuracies; request deletion (subject to legal/contractual exceptions); restrict processing; request portability of data you provided; object to processing based on legitimate interests; and withdraw consent where processing relies on consent. To exercise rights, email info@virtualsinginglesson.com. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ico.org.uk).
11. Automated decision-making and profiling
We do not use automated decision-making that produces legal or similarly significant effects. We may use automated analytics for product improvement and recommendations; these do not make decisions about you in the legal sense.
12. Children
Our services are not intended for children
We do not knowingly collect personal data from children. If you believe we have collected such data, contact us to request deletion.
13. Sharing your data
We share personal data with: processors we engage (hosting, payment, email, video hosting, analytics), legal or tax authorities where required by law and third parties in connection with a business transfer (e.g., sale or reorganisation), subject to confidentiality safeguards.
14. Downloads, licensing and content protection
When you download single lessons or course materials we may: log download metadata (see section 3), and apply visible or invisible watermarks or identifiers to protect copyright and associate content with your account. Downloaded files remain subject to the licence granted at purchase (personal, non-commercial use unless otherwise agreed).
15. Changes to this policy
We may update this policy. The effective date will appear at the top. Significant changes will be notified by prominent notice on-site and where appropriate, by email.
16. Contact and complaints
Data controller: Virtual Singing Lesson Ltd. Email: support@virtualsinginglesson.com. For complaints about our handling of personal data you may contact the ICO at ico.org.uk.
17. Annex — Practical details –
Processors: Hosting provider; Video delivery; Payments: [Stripe/PayPal link]; Email; Analytics.
– Retention quick reference: purchases 6 years; account data until deletion; logs 12–24 months; comments indefinite.
End of policy.